Enterprise Charter: Performance - Translink

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Performance

We have set challenging targets for the Enterprise Service and our performance is independently monitored twice a year.

We will publish the results in the form of leaflets which you can get from main stations, free of charge.

The standards of Enterprise Service which we have set are shown below.

When we advertise a change to the timetable, we will measure our performance against the new service times. We will tell you about these changes four weeks before the new timetable applies.

We will also produce posters every four weeks to let you know how we are performing against our reliability and on-time targets. We will display the posters at the six main stations on the route.

We will tell you the reason for a delay or why we have cancelled a service. There may be times when planned essential engineering work means that we have to alter services. We will give you at least 28 days' notice of possible delays and any diversions caused by this work, and 14 days' notice of detailed alterations to timings on station posters, in newspapers and on our website. In the case of emergency work, we will give as much notice as possible.

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