Monitoring Results
Metro Observation Ratings (Buses) (%)
| Reliability |
100 |
| Punctuality of departures |
99 |
| Punctuality of arrivals |
96 |
| Standing within acceptable limits |
100 |
| Staff wearing full uniform |
99 |
Metro Individual Customer Performance Ratings (Buses) (%)
| Punctuality |
75 |
| Cleanliness of buses |
68 |
| Comfort of seating |
80 |
| Availability of seating |
81 |
| Standing time |
87 |
| Heating/Ventilation |
79 |
| Lighting on buses |
85 |
| Helpfulness of staff |
76 |
| Value for money |
72 |