Important Holiday Information - Translink
Important Holiday Information
We want you to get the best from your holiday with us and hope that you, your family and friends will book with Ulsterbus Tours in the future.
Customer information forms a vital part of your holiday with us. Using it along with the other information in this brochure, will help you to make an informed holiday choice in the knowledge that you’ll always get a fair deal when you book with Northern Ireland’s Number One Coach Operator.
1. How do I join my holiday?
All our short break holidays depart from stands 1 to 4 at the Europa Buscentre, Glengall Street, Belfast.
Please check your travel documents for the precise departure and return times.
2. Can I book my seats?
Yes, requests for particular seats can be made on most holidays at the time of booking, but allocations are made strictly on a first come first serve basis. We cannot accept bookings which are conditional on the provision of specific seats. We will do everything possible to conform to the seating plans shown and to provide the seat numbers booked by customers, however this may not always be possible and is not guaranteed.
3. What about my luggage?
You should keep to one medium sized suitcase per person (max weight 18kg/40lb), but a small overnight bag for ferry crossings may also be taken on board the coach. You MUST affix to your luggage the Ulsterbus luggage label provided with your travel documents to enable us to properly operate our luggage handling service. We will only accept responsibility for loss of or damage to luggage caused by us, or by the improper performance of luggage handling by our employees or agents.
4. What type of accommodation can I expect?
Great value for money is the main criterion when selecting hotels for inclusion in our Short Breaks programme. This may well be top rated 4 star properties offering great deals in the ‘shoulder’ and ‘low’ seasons or family run hotels in good locations, which may not have all the facilities required to gain high star ratings but have, over the years provided us with comfortable, clean accommodation, good food and friendly service.
Either way, we go to great lengths to find the quality, you require at the best possible price.
(a) Hotel grading
The AA, RAC or Tourist Board ratings used in our brochures accord with the appropriate handbooks at time of print. Some may change and we advise use of these as a guide only. Hotel telephone numbers are supplied in our brochures if you wish to confirm the rating.
(b) Additional facilities
Our liability for the provision of additional facilities for which a supplement has been paid is limited to the brochure price of that supplement. Rooms with private facilities will include either bath and WC or shower and WC. Where you specify a preference for either a bath and WC or a shower and WC we will make every effort to accommodate your request. We cannot, however, guarantee your preference will be met.
(c) Room Type
When booking a double room you should clearly request either a double bed or twin beds, otherwise we shall assume that either is acceptable. In some hotels a twin bedded room may have a single king size base with two mattresses, each with its own bed linen. Three and four-bedded rooms are normally twins with extra beds. These rooms may not be suitable for adults and space will inevitably be limited. The room description shown on your holiday confirmation refers to the hotels on your holiday.
In the interests of our customers, it may sometimes be necessary or desirable to change the location of single overnight hotel stops. We will do our best to notify you in advance if such a change is necessary but we reserve the right to make such a change without notice. The alternative will always be of an equivalent standard to the original.
5. Can I make special requests?
If you have any special requests such as low floor rooms, adjoining rooms or special diets you MUST advise us at the time of booking by completing the ‘Additional Needs’ panel on the booking form, or by clearly telling our reservation staff and asking them to confirm to you that the request has been noted on your booking. You MUST check that the invoice issued to you confirms your request. If the invoice does not confirm your special request or need, please contact us immediately. We will pass on your special request to the hotel(s) or other suppliers concerned. We cannot guarantee that your special requests will be met or that the supplier is able to provide the requested facility, therefore we cannot accept a booking which is made conditional upon a special request being satisfied.
6. What excursions are available?
The provisional itinerary for your chosen holiday is summarised on the appropriate brochure page.
To help you in planning your holiday the excursions which are included in the price of your holiday are clearly shown in the brochure.
Whilst you are on an included excursion, a guided tour, boat cruise or entrance to an attraction, this will be included in the holiday price.
7. Will I need a passport?
In certain circumstances, yes. You should ensure that you allow sufficient time (currently one month from posting a correctly completed form) to apply for a passport.
(a) UK Citizens
UK Citizens WILL require a valid passport if any of the holidays they make take travel outside the UK (except the Republic of Ireland).
Please note that at the time of our brochure going to press, visas were not required by holders of British passports to any of the destination countries offered in our brochure.
(b) Non-EC citizens
Holders of non-EC passports may well be subject to varying visa requirements for certain countries visited on our holidays, and they should check either with their travel agent or with the appropriate embassies or consulates to ascertain any visa requirements and the likely time needed to obtain them.
We cannot accept responsibility for a customer who is in difficulties because they do not have the correct travel documents with them.
We strongly advise all our customers to keep their passports securely on their person or locked in a hotel security safe throughout their holiday with us.
8. What medical arrangements should I make?
(a) E.H.I.C.
From January 2006 the E111 was replaced by the European Health Insurance Card (E.H.I.C.).
The E111 form is no longer valid - all UK residents travelling to Mainland Europe need an E.H.I.C. in order to receiver necessary health care while visiting a European Union Country, Switzerland or Norway.
All UK residents are entitled to receive an E.H.I.C. - you can apply on line, by phone or post www.ehic.org.uk Telephone 0845 606 2030 or pick up a form and pre-addressed envelope at the Post Office.
(b) Will I need any injections?
When we published our brochure there were no special health requirements, such as innoculations, for any of the countries featured in our brochure for UK citizens.
9. What if I have additional needs?
We try our best to provide holidays which all our customers can enjoy, but we do recognise that not all our holidays will be entirely suitable for people with disabilities. Please check brochure tour description. Some coach tours, for example, involve a great deal of travelling and changes of hotel and it will not always be possible for our driver(s) to provide a sufficient level of care, particularly in cases of severe mobility problems.
If you do have a disability or additional needs it would be helpful if you would furnish us with full details at the time of booking your holiday so that full consideration can be given to the suitability of the particular tour. Please ensure you complete the ‘Additional Needs’ sections in the booking form or advise our reservations staff appropriately.
Please note: Requests for special menus may incur an additional charge which must be paid locally to the hotel concerned. On our European tours the menus will be continental style. Unfortunately we cannot request UK style food.
10. Will all the facilities in the resorts and hotels always be available?
All the amenities described on the appropriate brochure page will normally be available for the enjoyment of our customers, but some amenities (lifts, swimming pools and so on) may occasionally require servicing or cleaning and therefore we cannot guarantee that they will always be available. Some resort services may be affected by weather conditions or out of season reductions or cancellations. Unless otherwise indicated in the brochure, certain amenities (such as sun loungers, sporting activities and entrance to dances or nightclubs) may incur an additional charge.
Entertainment provided by hotels is frequently subject to demand and the type or frequency may be varied if there is a lack of demand or insufficient numbers staying at the hotel. In many hotels you may be asked to share a table in the restaurant with other guests. If a hotel has lifts, these are described as serving some, most or all floors or rooms.
Many hotels are historical rather than purpose built and therefore there may also be some steps on a floor served by a lift, which lead to or from public rooms. Most hotels include tea or coffee making facilities in the bedrooms. Where this facility is provided there may be a charge for additional beverage supplies.
Important Notice
Unfortunately, it is inevitable that some of the prices or details contained within this brochure may have changed since it was printed. You will be informed of any changes to any of the relevant details within our brochure which have occurred prior to you making your booking when you book your holiday.
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