Monitoring Results - Translink
Monitoring Results
NI Railways Observation Ratings (Trains)
| Reliability |  |
100 |
| Punctuality of departures | |
100 |
| Punctuality of arrivals (5mins) | |
97 |
| Punctuality of arrivals (10 mins) | |
97 |
| Standing within acceptable limits | |
100 |
| Staff wearing full uniform | |
100 |
NI Railways Individual Customer Performance Ratings (Trains)
| Punctuality | |
79 |
| Cleanliness of trains | |
81 |
| Cleanliness of toilets | |
64 |
| Comfort of seating | |
84 |
| Availability of seating | |
82 |
| Standing time | |
89 |
| Heating/Ventalation | |
75 |
| Lighting on trains | |
85 |
| Enforcement of non-smoking | |
95 |
| Food & drink | |
59 |
| Staff information on delays | |
75 |
| Helpfulness of staff | |
84 |
| Value for money | |
60 |
NI Railways Observation Ratings (Stations)
| Queuing at peak periods | |
98 |
| Queuing at off-peak periods | |
100 |
| Staff wearing full uniform | |
99 |
| Speed of answering telephone | |
96 |
| Helpfulness of telephone staff | |
90 |
NI Railways Individual Customer Performance Ratings (Stations)
| Cleanliness of stations | |
80 |
| Cleanliness of toilets | |
76 |
| Availability of seating | |
73 |
| Comfort of seating | |
56 |
| Lighting | |
78 |
| Heating | |
69 |
| Directions for passengers | |
78 |
| Information on delays | |
73 |
| Helpfulness of staff | |
84 |
| Time taken to answer queries | |
84 |
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