Monitoring Results - Translink

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Monitoring Results

Ulsterbus Observation Ratings (Buses)

Reliability 98.8% 98.8
Punctuality of departures 100% 100
Punctuality of arrivals 92% 92
Standing within acceptable limits 100% 100
Staff wearing full uniform 100% 100

Ulsterbus Individual Customer Performance Ratings (Buses)

Punctuality 78% 78
Cleanliness of buses 74% 74
Comfort of seating 76% 76
Availability of seating 81% 81
Standing time 93% 93
Heating/Ventilation 77% 77
Lighting on buses 83% 83
Non-smoking (passengers) 96% 96
Non-smoking (drivers) 97% 97
Helpfulness of staff 81% 81
Value for money 67% 67

Ulsterbus Observation Ratings (Stations)

Queuing at peak periods 98% 98
Queuing at off-peak periods 99% 99
Staff wearing full uniform 97% 97
Speed of answering telephone 96% 96
Helpfulness of telephone staff 90% 90

Ulsterbus Individual Customer Performance Ratings (Stations)

Cleanliness of stations 83% 83
Cleanliness of toilets 74% 74
Availability of seating 80% 80
Comfort of seating 64% 64
Lighting 84% 84
Heating 75% 75
Directions for passengers 82% 82
Information on delays 73% 73
Helpfulness of staff 82% 82
Time taken to answer queries 82% 82
Catering & vending machines 76% 76

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