Monitoring Results - Translink

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Monitoring Results

NI Railways Observation Ratings (Trains)

Reliability 100% 100
Punctuality of departures 100% 100
Punctuality of arrivals (5mins) 97% 97
Punctuality of arrivals (10 mins) 97% 97
Standing within acceptable limits 100% 100
Staff wearing full uniform 100% 100

NI Railways Individual Customer Performance Ratings (Trains)

Punctuality 79% 79
Cleanliness of trains 81% 81
Cleanliness of toilets 64% 64
Comfort of seating 84% 84
Availability of seating 82% 82
Standing time 89% 89
Heating/Ventalation 75% 75
Lighting on trains 85% 85
Enforcement of non-smoking 95% 95
Food & drink 59% 59
Staff information on delays 75% 75
Helpfulness of staff 84% 84
Value for money 60% 60

NI Railways Observation Ratings (Stations)

Queuing at peak periods 98% 98
Queuing at off-peak periods 100% 100
Staff wearing full uniform 99% 99
Speed of answering telephone 96% 96
Helpfulness of telephone staff 90% 90

NI Railways Individual Customer Performance Ratings (Stations)

Cleanliness of stations 80% 80
Cleanliness of toilets 76% 76
Availability of seating 73% 73
Comfort of seating 56% 56
Lighting 78% 78
Heating 69% 69
Directions for passengers 78% 78
Information on delays 73% 73
Helpfulness of staff 84% 84
Time taken to answer queries 84% 84

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